Literally, the thinnest walls of any hotel I have ever stayed in. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. this resort is amazing, very high end, luxurious. On checking in or even when we got to our room we didn't get an orientation that all resort activity and information is on the TV. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. overall, I had an amazing time. I shared a room with my 62 yr old parents, I myself am 29. Don't worry theres so much to do you would never! do some review searches on them before you go in for a 90min presentation. Online Room Selection: We’re pleased to offer guests the ability to book their room before arriving at destination. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. it was only 95$ usd. Beach is clean but be warned that there are sand ants or sand mosquitoes or something very tiny that you don't see but will get bitten alive. we booked through sunwing and the flight was a little disappointing because we were delayed 8 hr and lost a whole day... but we did receive a 75$ cad /50$usd voucher we used on a tour. They were amazing, henry was the most knowledgeable sales rep I've encountered. Alfonso L, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. Ask AngelaEim about Royalton Riviera Cancun Resort & Spa, Ask Liz E about Royalton Riviera Cancun Resort & Spa, Ask subic2015 about Royalton Riviera Cancun Resort & Spa, Ask sallykypoon about Royalton Riviera Cancun Resort & Spa, Ask Ryowidnes about Royalton Riviera Cancun Resort & Spa, Ask Tasha S about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Pool, Royalton Riviera Cancun Resort & Spa Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 8 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 11 websites, We compared the lowest prices from 15 websites. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests' needs and vacation styles. All of our 840 luxurious rooms and suites offer: View Hotel. Dear Tasha SIt is not always easy reading a review of one of our guests who left our premises unsatisfied or unhappy, but at Royalton Riviera Cancun knowing what our guests thinks is extremely important to us. We originally booked and used the Room Selector (great feature by the way) back in September. We will continue to work even harder in fixing what you pointed out. Even the room service menu in on the TV. Located within a short drive (about twenty minutes) from the Cancun airport sits this huge and beautiful resort! My brother's family's room was facing the mangroves and saved like 200$, my room was facing the pool and it was different. something like thatthe airport transfer: amazing! However, the room had a musty smell constantly and at times you could smell the drains. Puerto Morelos, Riviera Maya . Luxury Junior Suite with 1 King Bed or 2 Queen Beds and comfortable double sofa bed. There had been other complaints and calls about this too - not just our room. We never really exhausted all of the butler privileges on offer, as on the whole the hotel was already set up to a standard which suited our needs. something to be aware of: TRAVELSMART TRAVEL CLUB be very very caution. Hideaway at Royalton - Online room selector - Puerto Morelos Forum. Luxury RegardsAlfonso LopezGeneral Director. 13,856 Reviews . There is a raccoon issue at the resort. Casino closed permanently. I would come back in a heartbeat, but as I'm still kinda young (29) there are so many other places i would like to travel to. 2. Since then, the price dropped and we were able to get a refund on a portion or our trip. Dear Liz EThank you for staying at Royalton Riviera Cancun and for sharing your experience regarding your recent stay with us on Tripadvisor. Other amenities include iron and board, coffee/tea maker, and hairdryer. My husband and I have been to several Royalton hotels and have had spectacular experiences all around. Royalton Riviera Cancun Resort & Spa: Room Selector Success Review - See 14,648 traveler reviews, 13,791 candid photos, and great deals for Royalton Riviera Cancun Resort & … Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. The buffet never disappointed, breakfast was fantastic and our designated area for Diamond club meant we enjoyed a more peaceful environment, with a higher ratio of waiters to the main eating area. Do your research, read up on some online and then when you get there talk to a few sales reps and book with one you like and the tour that best suits your requirements. I can not comment too much on the other pools, apart from when we rarely visited the kids pool, we always found a spot and then just located the towel areas without any issues. Few important things I wish I had known before booking and as I likely would have picked another resort. Save time and money with the Riviera Cancun experts. once you land in cancun airport there are people wearing orange golf shirts, with clipboards with your names and after a 20min bus ride you're at the beautiful resort. 1. Same dates, just a different one to drop the price (this past week). Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. Our most unfeigned apology to you. 2. There are specific areas depending on which wristband you have-the whole feel of it was very elitist. The dive master was Raul and he was amazing! beach front: the beach is beautiful! Same idea when you choose your seat at the time you purchase airline ticket. Hunters was also very good on the two occasions we eat there, but we definitely preferred the outsides eating area to the inside - better service and never felt rushed in comparison - Pedro and Balam ensured we were given excellent service. Since we selected our room back in September, our Room Selection was cancelled. Royalton Luxury All Inclusive. I've just returned from 11 nights at the Royalton. Main building where lobby, restaurants, main stage for shows, sports bar etc located. Mexico ; Yucatan Peninsula ; Quintana Roo ; Riviera Maya ; Puerto Morelos ; Puerto Morelos Travel Forum; ... Dreams Riviera Cancun Resort & Spa. Room service menu is also limited and will take a good 1 hr to get to you. The Royalton Riviera Cancun Resort & Spa is an all-inclusive resort along the Mayan Riviera coast in Mexico. Jimena was able to get us back into our originally selected room with no hassle. We did have an issue with the toilet in our room which was mended but still stopped working on a daily basis, my husband would mend it but at the start of the second week I rang maintenance and explained the situation saying we weren't prepared to do that anymore, Angelina who was extremely helpful assured me it would be mended whilst we were out and would not break again and it didn't.We didn't have an issue with the pools, didn't think they were cold and don't think anybody else could have either as there was always plenty people milling about in the pool.My one and only comment I will make is the noise, it is quite a noisy hotel, there is a lot of weddings held at this hotel, which of course means lots of large family groups who seem to think they have the right to appear at any point then spend ages re-arranging furniture so that they can sit together. nexus tours: I will do a separate review for them. Make your family vacation in Mexico truly memorable with a stay at the Royalton Riviera Cancun. ... You may want to take advantage of the online room selection option that Royalton Riviera Cancun offers. We visited all of the restaurants with the exception of the Hideaway only areas. No. We went to the other room and it absolutely stunk of a strong musty odour - so we went back to our room and stuck it out, eventually falling to sleep when the noise stopped at 3.30am ....Secondly, and a massive bug bear for me, the segregation! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. So really this resort caters to everyone, the young, the old, the really young. I understand they get a commission with each booking but that type of service and knowledge is not guaranteed. Every night at 9pm there is a show on that main stage/pool area. Royalton Riviera Cancun Resort & Spa is an ideal setting for romance, whether it's a honeymoon, an anniversary or just a quiet getaway. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There is a nexus tour booth on the beach where you can use their kayaks, paddle boards, some other water sport stuff free of charge. A new group moved in next door - they were shouting as loudly as possible and banging against the walls and our adjoining room door - it was a group of male adults with a few female ‘guests’ in the room, I actually didn’t feel safe at all. Since then, the price dropped and we were able to get a refund on a portion or our trip. Luxury RegardsAlfonso LopezGeneral Director. no work required. Luxury RegardsAlfonso LopezGeneral Director. You are spectacular. Great service, and friendly smiles. This sprawling resort’s got lots to keep you busy. 5. As you can see, we love this chain and can not say enough good things about it. The room was a good size - we overlooked the mangroves but I was totally fine with this - A: because we hadn’t paid for a sea/ pool view and B: as we didn’t use the balcony. You can honestly hear every noise from your neighbours (maybe we got unlucky - they were quite loud), footsteps down the corridors constantly and it’s just not relaxing or peaceful at all. Theres a great gym with lots of equipment and a tennis court too, theres a studio with classes. We stayed as a family of two adults, a teenager and a nine year old daughter, 11th to 25th October 2017. There were always lots of sun beds or cabanas available throughout the day around the Diamond club pools. As such, we weren’t able to make reservations and had to wait for ‘22 tables’ one evening before eating as a couple. It is huge, there is a whole section for families and children (the north end of the resort buildings 8 and 9), well equipped with a giant splash pad with slides, rooms can have cribs if you request, there is a children's space (kinda boring, you're better off at the pool all day). Very easy and smooth. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It will be a great pleasure to welcome you once again at Royalton Riviera Cancun very soon. The beauty in this resort is, its perfect for everyone. I would much rather been able to make a reservation and show up vs waiting 1.5 hrs to get a table or walking from restaurant to restaurant to get a table with a young children and seniors. We had an amazing, relaxing holiday and could of easily stayed another week. We went to the front desk, they gave us another room for the night (bear in mind this was now 1.30am and we had a long haul flight back to catch the next day). Treat yourself to the delights of Royalton's All-In Luxury® concept. Also a first. It is hard to say our favourite, as we never had a bad meal but if we had to we would probably say The Caribbean, where we were offered fresh king prawns in addition to our entree, which were not on the menu. Please see our partners for more details. He always called us by name and took the time to chat and get to know us. Scuba diving and snorkelling are popular, so pack an underwater camera. Breakfast, lunch, snacks and dinner daily; Domestic and international alcoholic and non-alcoholic beverage Online Room Selection means a faster check in … I popped out my room before security left and they could see I was visibly upset - did they do anything? here's a list of the restaurants:1. gourmet marche: buffet style2: zen: jap3: hunters: steak house4: agave: mexican 5: Caribbean grill: seafoodthere is two other ones at the hideaway section which we never went to, armillo and dornino? We value your feedback and are delighted to read that you particularly appreciated our service. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen Beds and comfortable double sofa bed. The lobby bar was a nice alternative, but again I think that this was understaffed of an evening and the bar staff never stopped trying to serve everyone. Hoping to welcome you once again at Royalton Riviera Cancun. We look forward to welcome you back soon.Luxury RegardsAlfonso LopezGeneral Director. Beautiful architecture but not practical as layout is structured with many floating floors and doesn't clear indicate where you are stepping down or up. Each Royalton Luxury Resort is set in an idyllic location of truly stunning natural beauty. We just came back from the royalton. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. So I decided to start writing this review whilst still on holiday but thought it would be fair to finish at the end of my stay. Our guests will be captivated by pristine beaches, charming architecture, and a soothing tropical ambiance, all of which exude a taste of modern luxury and understated elegance. Theres even classes outside in the main area on the stage where the main pool/lobby area is. This gives you an option if you don't want to just spend everyday by the pool and the restaurants during your entire stay you can go on a tour you like and man are there options to choose from. Its natural! I mean if you don't mind and don't stay in the room all the time its ok. A number of people in our family and other guests that had multiple bites all over leg. Beautiful resort and is just as the pictures show it. See 14,671 traveler reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. I booked my scuba session there as well. If there are marine fauna there will be seaweed. Check prices, photos and reviews. Sky weddings and weddings gazebos — located on the beach and in the resort's tranquil garden — offer an unforgettably romantic backdrop for your special day. This hotel lived up to our expectations and was money well spent. Sadly, on our last night things got much worse. With that said, we are scheduled to return to Royalton Cancun/Riviera Maya in January. Royalton Riviera Cancun Resort & Spa: Online room selection not working - See 14,369 traveller reviews, 13,561 candid photos, and great deals for Royalton Riviera Cancun Resort & … The wait isn't that bad, the ones with longer waits are the restaurants with menus. Now $235 (Was $̶1̶,̶0̶5̶0̶) on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Dear Sally PWe very much appreciate your comments on TripAdvisor. We typically don't watch tv for the first 2 days we were so confused on when activities were happening or what shows were happening in the evening. Thank you, thank you, thank you! if you don't they give you the rooms facing the outside of the resort which are surrounded by mangroves. Boy were they right. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Royalton Riviera Cancun Resort & Spa: Room selector frustration - See 14,666 traveler reviews, 13,801 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. There is also fish that come right to water edge. We are glad to learn how much you have enjoyed your stay at Royalton Riviera Cancun and that our facilities and service were up to your expectations, especially for therestaurants and Diamond Club service. Its kinda like the other restaurant but all in one place and you dont have to wait! With special facilities for children and parents in addition to a great selection of age-appropriate activities, supervised by our team of professionals, will keep your children busy and entertained throughout your stay at this all-inclusive resort. We are looking forward for your next visit very soon.Luxury Regards,Alfonso LopezGeneral Director. I went to this resort nov17-24th. it is good and some what beneficial if you travel a lot and have a certain style of traveling. He knew we wanted to go twice so the second time I asked for him specifically and he took us to a different part of the reef. Prior to us getting on the plan I felt so unprepared. We highly recommend traveling to one of the many Royalton's. As this restaurant is pool side, we did notice that on a hot sunny day, you could be disturbed by kids playing in the pool, so may be wise to ask to be seated in the middle area. Azul Beach Resort Resort Riviera Cancun. Not pry for young children or seniors or those who might have a few too many drinks during dinner. Since we selected our room back in September, our Room Selection was cancelled. Over our two week stay, we found that the our favourite spot was alway available by the pool, without the need to get to the pool early The pool attendants greeted us to offer towels if they were not already there. This resort is a of the main strip and is actually in the middle of mangrove swamp area and I'm not sure if that is why. Great service, and friendly smiles. It is a great pleasure to know that we were able to exceed your expectations here at Royalton Riviera Cancun, and that you enjoyed our service and faciilties. man this way of traveling is so easy!! Welcome to Royalton Riviera Cancun Royalton Riviera Cancun - All Inclusive Riviera Maya. With that said, we are scheduled to return to Royalton Cancun/Riviera Maya in January. Also floating floors are surrounded by either shallow ponds or rock ponds or marble. just remember you are paying to get discounts. We only eat at Armidillo at lunch on a cloudy afternoon, and was very enjoyable. Luxury Family Suite with 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. this was our first all inclusive and was recommended by friends. We were 2 adults staying in November for 2 weeks in the normal part of the hotel - we personally didn't think we were treated any differently to the Diamond Club guests, all the service we received was excellent. no work involved. Royalton Riviera Cancun is located just a 15 minute drive from the Cancun International Airport. Sky weddings and weddings gazebos — located on the beach and in the resort's tranquil garden — offer an unforgettably romantic backdrop for your special day. We were then handed over to Karen a couple of days later, who was always on hand to help with with things like booking reservations and ensuring our mini bar was stocked with our favourite items. 4. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. You just have to pay a once time fee of 3$, its a tax for the preservation of the national reef park. All of our 840 luxurious rooms and suites offer our exclusive DreamBed™, high thread count sheets, 24 hour concierge service, USB recharge and Bluetooth audio stations, complimentary Wi-Fi service, In-room safe, rain showers, satellite television, stocked mini-bar, 24 hour room service, and a balcony or terrace. I booked a two tank dive in the morning twice during my stay. I can't wait to take our trip in January. She also arranged our room being decorated for our anniversary, a lovely surprise. Angelina, Julian and Victor will know about your message, be sure they will be motivate even more. We highly recommend traveling to one of the many Royalton's. My brother and his wife and two girls stayed in another room not too far away. At Royalton Riviera Cancun Resort & Spa every aspect of guests' stay has been carefully, yet artfully designed to deliver a personalized experience that awakens and enriches the senses. Multiple time I saw people fall or trip as a result. Our exclusive All-In Luxury® concept is devoted to providing guests with a unique vacation experience, masterfully blending the Yucatan Peninsula’s unique culture with a luxury product that features top quality service, and great attention to detail. It feels very rewarding to hear that our services have gone beyond our clients expectations. 6. So I’d dread to think what it’d be like during the peak of summer.All in all, it you’re willing to pay A LOT of money - I’m sure this hotel is an amazing experience.In terms of standard and quality in comparison to what we received last year, I wouldn’t return again to this hotel and I’m disappointed with the experience. Luxury Suites, brightly decorated rooms, with 1 King Bed or 2 Queen beds and a comfortable double sofa bed. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. Room Selection costs a few dollars, so I reached out to the hotel to make sure that we could continue to keep the same room selected, at no additional charge. Royalton Riviera Cancun Resort & Spa is an ideal setting for romance, whether it's a honeymoon, an anniversary or just a quiet getaway. Royalton Riviera Cancun Resort & Spa - All Inclusive offers 840 accommodations with MP3 docking stations and free minibar items. Thank you again for your feedback and for choosing Royalton Riviera Cancun.Luxury regardsAlfonso LopezGeneral Director, This is the version of our website addressed to speakers of English in the United States. We arrived at the resort after a painless transfer of around 25 minutes by shared coach via TUI, to be greeted and whisked off to the Diamond Club lounge with cocktails and cold towels. I was concerned when it came to the Room Selector as our original booking was cancelled and new one created. Long story short, Jimena De La Mora.... You are AWESOME! Meal & beverage plan All-inclusive plan . Opening day for the 1,250-room Royalton Riviera Cancun is planned for 2014. Haven't written a review before but felt it was the least I could do if only to promote the fantastic service we received from Victor Magna the beach waiter Sands Bar who seemed to know I was thirsty before I did and would just hand me a cocktail or bottled of water at regular intervals, also Julian who looked after the sunbeds on the same stretch of beach who couldn't do enough to make sure your time on the beach was a comfortable one. Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. It made you feel as though the more money you paid the more staff cared, not a culture I admire or enjoy considering we had spent a lot of money to be there. This time round just didn’t meet expectations and standards from what I’d seen advertised on the website, reviews and pictures.I’ll start with the pros.Great pool areas, nice beach and always plenty of sun beds along with fresh towels around. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. The ORS with the Riviera Cancun is located just a different one drop... Calls about this too - not just our room back in September our... A certain style royalton riviera cancun room selector traveling is so easy! might have a few too many drinks during.! King Bed and comfortable double sofa Bed specific areas depending on which wristband you have-the whole feel of was! For yore reservation to purchase for $ 10 per day soon.Luxury Regards, Alfonso LopezGeneral Director service and is... Very busy and in our family and other ages, great great food, amazing tours, easy.. 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